Customer Testimonials
Great people, can't say enough good things about how well I was treated from the start by Peyton, John and Cody. Thanks guys,it was a good experience
All staff members were very nice. We were able to get a shuffle to mall
Would give it 5 stars if the men in the service department were half as good as Candance, she listens and seems she truly wants to take care of me the best way possible. I actually dread the next time I have to go in but so long as Candance is there I know it’ll be okay.
I always get great service ! Very accommodating and quick! Everyone is very helpful. Thank you!
Great experience overall. John Hefty is very knowledgeable and was easy to work with. The whole process was excellent. Happy with our Maxima!
Best customer service I’ve ever received! Would recommend everyone go here for car service.
Sales person was very helpful and professional. He answered all of my questions and when there were computer problems with our purchase, he did let it frustrated him. He kept a cool posture and was apologetic.
It was everything that anybody that's never had a new car before would expect it was awesome.
I had a very nice experience during my service visit at INFINITI of Fort Wayne, IN
Friendly staff, efficient and timely handling of vehicle during service etc, staff always follow up post visitations/ service. Still riding with this company after 3+ years!!
This was by far the best dealer experience I have ever had, Gage answered every question I had and went above and beyond the call of duty. He even called a few times after to make sure all was good with my vehicle, these people really do care that your experience is as good as it can be.
Fort Wayne Nissan service center is excellent. Always friendly, accommodating to my needs, does very efficient work the first time.
The service was great, got everything done in a timely manner with quality service performed
Very helpful and pleasant. Easy to work with
Peyton kept in touch after financing on a previous vehicle fell through, a few months later I was in a better place and was able to get in to a better car!! I'm so happy with my purchase!
I had 2 tires replaced for my Volkswagen Passat and the service was great and prompt . Ryan did a great job with the whole process .
I have owned my 2013 altima since I bought it new. I've never had any problems!
Have been a loyal Nissan customer since 1998 and appreciate the outstanding customer service provided by Herbie!
The service was great thanks oh herbie for making sure I was taken care of
I would like to give a special shout out to Peyton Housholder and the finance team at ROHRMAN Automotive Group. For my 1st comfortable car buying experience . This was the 1st time I didn’t feel pressured into purchasing a truck . I really feel like I made the best choice in the truck I picked for myself. With the help of Peyton I was able to get the truck I’ve been wanting and at a beautiful price ! No strings attached ! If I was you I would hit Peyton Housholder up to get your truck. I appreciate you all . Have ...
Everyone that we dealt with from the dealership were great to work with. They responded and addressed any concerns or questions that we had and ensured that the entire sales process went smooth.
Fast, Easy, and Pay Herbie more money!! He is the reason I am there!! Herbie!!
Herb is great to help with our two cars.
Great service
it was ok the guy who attend me but he did not give me any feed back from my car
Customer service was great.
the service was quick and service advisor was friendly and they clean and vac my car and got my car done in timely matter.
Excellent Customer Service, They went above and beyond the normal expectations. I’m very loyal towards Nissan.
They tried to fix my car after buying it. Lights kept coming on on my dash. Did it free if charge and gave me an amazing car to use while mine was getting fixed. Have had continued problems but always tried to correct the problem free of charge. Eventually sent me to the Nissan dealership to have it looked at and coveted all charges
Best customer service, very friendly and knowledgeable. Never take my vehicle anywhere else. Thank you
Nissan service is the absolute best in town! Always rely on their expertise, never lead you on fake service.
Very nice and respectful help me alot I will come back as long as they are nice and smile and give out discount
We really appreciate your help getting us back on the road! Special thanks to Kimberly!!
I found all the people from the service department to the dealers to be friendly courteous Pleasant to stand and talk with. Service department explained in detail what they were going to do and what they had done
Charles was amazing and love my car . Thank you for making the whole process as painless a possible
Fast service and quality work done on my vehicle!! I didn’t even make an appointment and they still took care of me!!! Excellent work!!
Nissan dealership:The front end of the sales portion was better than good However,the financial / contract was much less worthy experience.
Great customer service and experience. Trey has been very helpful and responsive. Would definitely recommend.
In the 5 years I have been depending upon Fort Wayne Nissan for service I have always been pleased with the result. I know the technicians will do the work properly and the inspections will be complete. Everyone is professional, knowledgeable and pleasant, and I would like to particularly acknowledge Herbie Tran. I will continue to have my vehicle maintenance performed by Fort Wayne Nissan.
John Hefty helped me find my perfect car. It was an awesome buying experience and I’m so excited on the purchase of my new INFINITI. He found me a car that checked off all the boxes and walked me through every step of the process.
They were able to fix the noise problem in the steering mechanism and it’s been quiet ever since
My experience with INFINITI Fort Wayne Nissan was the best in purchasing my new Frontier truck.
I have had my car serviced here for the last 3 years. Every employee has been professional and efficient in each visit, I have no reason or desire to go any where else. Ryan and Jeri were my contacts in this visit.
Great customer service. Everything went well. Good selection of cars as well. I would recommend that people go to FW Nissan...
Prompt Service and good communication. Thank you for your assistance. Will return again for future service.
The service department is the greatest. They meet high expectations all the time. Service Adviser to the mechanics.
excellent service ,waiting area clean ,music was on liked that and I had coffee and water
I would recommend this dealership they are great and honest and treated me really good
Dealership was excellent! Waiting area was clean. Herb Tran is awesome ; always ready to help. I would recommend this place. We bought one of our car from this dealership.
Helpful, courteous, pleasant, observant, kind, open to questions, willing to explain, presented options for correction of problems, not pushy with his suggestions
Nice people and get the job done! They were very efficient and attentive. Overall it was a great experience.
I visited for the first time, it was a great experience and they also took my recall that I have for my cars. I recommend everyone to visit this service center.
Service department friendly, efficient and I never have to wait they are ready to take my vehicle at it's scheduled appt.
So very helpful I learned something new and I appreciate them from helping me thank you
Great service! Was up 30 minutes early but they got me in right away! Thx!
Have always done a great job. Jen is awesome and always makes the experience wonderful!!
I was very pleased with my service on Wed 3/23 at the Nissan dealer on Lima Rd in Fort Wayne IN. Keaton Braun was my Service Mgr and was very kind and helpful. I had an Oil change.
Does a great job taking care of my car! I drive 1 hr to get it serviced there!
Was able to get a service scheduled quickly at a time that worked for me. Everyone was very friendly. Wish the receipt I received was clearer/more detailed. This one was harder to decipher than others. Also wish they would do a car wash with service. Other Nissan and local dealers do, which is a nice added touch.
Serviced pathfinder Saturday morning great job labor cost 3x the cost of service a bit extreme.
Services was completed in a timely manner. Facilities was clean. Friendly staff. We be bringing my vehicle back.
Service was fast and informative and kept us up too date on all information needed
Very helpful people that answered all our questions and concerns. They gave us the car that fit our needs and wants.
The experience working with Joe the salesman was personable and open. Dealership had nothing to hide and treated myself with respect regardless of the appearance of the customer.
Between my salesman John and the manager Cody, they both were amazing to work with. Made my buying experience awesome. Would recommend Infinity/Nissan of Ft Wayne to anyone who is looking for an easy buying experience.
Great people and Jen kept me informed about my service and service center said that car is completed and went over the details
Jen in INFINITI service area was great. Believe it was David who navigated the repair issues. She helped me navigate repairs to daughters G37X while I am in IL. They ran the diagnostic exam, found items (different than I had guessed), shared photos, repaired and communicated along the way. Scheduling was effortless, suggestion for wrecker, final billing explanation all top notch.
Jen was awesome as always, so grateful she is my service advisor!! Give her a raise!!
Honest, ethical, and customer focused! Awesome experience! I highly recommend them if you are looking for a new vehicle from a dealer who knows what a commitment it is!
The first day i stopped i was treated very professional and helpfull and comunicative from the emplyee christ I requested info on the 2 vehicles and soon enough i got the info what a great service
Easy to deal with. Quick even for the day before Christmas Eve. Nice car saleswoman
They were all Very wonderful. especially Joe
They answered all questions that I had and wasn't pushy my new car is everything I asked for that I wanted kept in price range I was looking for
Good service, staff friendly, report detailed, quick and efficient. Usually have good expectations, which are usually well met.
Super friendly and helpful! Easy to schedule an appointment and great service. Definitely recommend anytime