Customer Testimonials
Very friendly and helpful
Service department is wonderful! Everyone is always super helpful & friendly. Only dealership I take my vehicle to for service.
I always receive great service at INFINITI Fort Wayne. However, this time Ms. Candice went above and beyond, and I appreciate that. Given my busy schedule I arrived at a time different than my appointment time. She accommodated me and promised me a timely service. The service, truly, has NEVER been faster, even though I also got the brake fluid and transmission fluid changed (in addition to routine service). Additionally, I LOVED that Candice did not try to overcharge for things. She was honest about the services my car REALLY needed. Above all that, she provided me education about my ...
Candice provided great customer service! I was early for an appointment, and she was able to get my vehicle in and got me out earlier than expected. During that time, she kept me abreast on the stages of repair for my vehicle.
Exceptional customer service from Candice. Great experience
Check in and check out we’re both very efficient processes. Candace was an excellent service consultant and explained the maintenance recommendations thoroughly. My car was nicely washed and cleaned when returned to me. Candace was sensitive to my time needs
Gage and the team at Fort Wayne Nissan/INFINITI were great to work. I’ve always liked my Acura MDX but I just purchased the INFINITI QX60 from them and it’s really sweet! This SUV will definitely be a winner for them. Thanks to everyone that made the deal happen!
The Biggest Shout Out To The Fort Wayne Nissan Crew, You Guys Rock!! We Have Never Had Such Outstanding Customer Service At Any Nissan Dealer Like This. My Husband And I Were Treated Like Royalty. This Crew Was So Upbeat And Friendly. All Of Them Standing Ready To Deliver A Red Carpet Sale. Many Thanks Going Out To: Jeremy (GM), Trey ( Salesperson), John, Justin, Bob, Cody, Payton, Keaton, And Anyone Else We May Have Left Out. We Will Definitely Be Back For Our Next Purchase. It Was Well Worth The Drive!! Your Crew Stands at 10 On Our List!! Again, Thank ...
Work done quickly, the service rep was friendly and knowledgeable, will return again and work with Conrad.
Everything went smoothly and timely. Everyone was pleasant. No complaints. Good experience. Thank you. 1
Charles Romulus was very, very knowledgable and represented the INFINITI brand very well. He displayed a high level of care for me as the customer and pride for the brand. His customer sales service was exceptional and worthy of the INFINITI name. My only criticism is the financial process was very slow as they were transitioning a new online technology loan process system and finance officer.
Good customer service, great staff, explained everything, easy going, not pushy like other sales reps
I am so happy I made my purchase with Fort Wayne Nissan. Mila continues to be the perfect sales person to work with. She has gone beyond for me.
Worked with Candace, she went above and beyond to make sure my questions and concerns were answered. She did a lot of side work on her own time to get me the answers I was looking for. I would give her 10 stars if I could.
The service manager at INFINITI always is knowledgeable and the technicians are great at their job.
Mila is delightful to work with. She has gone above and beyond to make sure I'm happy.
Service advisor was amazing. Explained everything thoroughly so I knew what I was paying for.amazing employee
Very timely and reliable. Easy to schedule appointments whether online or over the phone. I recommend them to anyone
Very friendly, knowledgeable and fast. Made me feel very comfortable I appreciate everything. This is the 2nd vehicle we’ve bought here.
Herb Tran is excellent! We love when Herb is in charge of our vehicles. Things are done quickly and right.
Candice was great very professional and went up and over to check everything even the recall as a service that I was for many years now looking as an outsider she was great everyone at the dealership was friendly..Will be back and also recommend to my friends .
Gage was great to work with at Nissan.
Great smooth process. They stayed late to finish my sale. I love my car! I do need new tires but expected that because of the last 2 used cars I bought from them. Did not like being pressured to add additional service packages and warranty. Cost me an additional more than $8,000. I probably will not even used them before I get another car. They gave me a good price for my trade in!! But unfortunately I carried over quite a bit. My car was listed for $28,000 and some change plus $7,000 carryover and $950 gap insurance. Additional warranties added I end up financing ...
The staff makes the process of purchasing and servicing my vehicle painlessly easy to complete.
Peyton Zehr made our experience awesome! We highly recommend him. Everyone was great! Thank you!
Candance did a great job of explaining what needed to be done to my car.
I felt like the staff did a great job communicating with me about my vehicle.
Candis in the service Dept was super easy to talk too. She got me in and out in about an hour
Herbie Tran is always very helpful, and honest. He communicates everything I need to know regarding the status of my vechicle.
Great place to buy a vehicle. Great customer service in all departments but Mila was the greatest. Helped us find a truck that we absolutely Love!!! Thank you.
Everyone was kind, friendly, and professional. I was give excellent customer service. I feel comfortable with this experience and will return.
Great experience! Keaton was knowledgeable and provided great service. It was nice that everything was 20 percent off. Was not too happy about the service fee for the credit card.
Fast work and great communication from the front desk in the service department car building.
The honesty and communication was exceptional. Candice was very helpful and my car was done when I was told
Great service and friendly.
Great people, can't say enough good things about how well I was treated from the start by Peyton, John and Cody. Thanks guys,it was a good experience
All staff members were very nice. We were able to get a shuffle to mall
Would give it 5 stars if the men in the service department were half as good as Candance, she listens and seems she truly wants to take care of me the best way possible. I actually dread the next time I have to go in but so long as Candance is there I know it’ll be okay.
I always get great service ! Very accommodating and quick! Everyone is very helpful. Thank you!
Great experience overall. John Hefty is very knowledgeable and was easy to work with. The whole process was excellent. Happy with our Maxima!
Best customer service I’ve ever received! Would recommend everyone go here for car service.
Sales person was very helpful and professional. He answered all of my questions and when there were computer problems with our purchase, he did let it frustrated him. He kept a cool posture and was apologetic.
It was everything that anybody that's never had a new car before would expect it was awesome.
I had a very nice experience during my service visit at INFINITI of Fort Wayne, IN
Friendly staff, efficient and timely handling of vehicle during service etc, staff always follow up post visitations/ service. Still riding with this company after 3+ years!!
This was by far the best dealer experience I have ever had, Gage answered every question I had and went above and beyond the call of duty. He even called a few times after to make sure all was good with my vehicle, these people really do care that your experience is as good as it can be.
Fort Wayne Nissan service center is excellent. Always friendly, accommodating to my needs, does very efficient work the first time.
The service was great, got everything done in a timely manner with quality service performed
Very helpful and pleasant. Easy to work with
Peyton kept in touch after financing on a previous vehicle fell through, a few months later I was in a better place and was able to get in to a better car!! I'm so happy with my purchase!
I had 2 tires replaced for my Volkswagen Passat and the service was great and prompt . Ryan did a great job with the whole process .
I have owned my 2013 altima since I bought it new. I've never had any problems!
Have been a loyal Nissan customer since 1998 and appreciate the outstanding customer service provided by Herbie!
The service was great thanks oh herbie for making sure I was taken care of
I would like to give a special shout out to Peyton Housholder and the finance team at ROHRMAN Automotive Group. For my 1st comfortable car buying experience . This was the 1st time I didn’t feel pressured into purchasing a truck . I really feel like I made the best choice in the truck I picked for myself. With the help of Peyton I was able to get the truck I’ve been wanting and at a beautiful price ! No strings attached ! If I was you I would hit Peyton Housholder up to get your truck. I appreciate you all . Have ...
Everyone that we dealt with from the dealership were great to work with. They responded and addressed any concerns or questions that we had and ensured that the entire sales process went smooth.
Fast, Easy, and Pay Herbie more money!! He is the reason I am there!! Herbie!!
Herb is great to help with our two cars.
Great service
it was ok the guy who attend me but he did not give me any feed back from my car
Customer service was great.
the service was quick and service advisor was friendly and they clean and vac my car and got my car done in timely matter.
Excellent Customer Service, They went above and beyond the normal expectations. I’m very loyal towards Nissan.
They tried to fix my car after buying it. Lights kept coming on on my dash. Did it free if charge and gave me an amazing car to use while mine was getting fixed. Have had continued problems but always tried to correct the problem free of charge. Eventually sent me to the Nissan dealership to have it looked at and coveted all charges
Best customer service, very friendly and knowledgeable. Never take my vehicle anywhere else. Thank you
Nissan service is the absolute best in town! Always rely on their expertise, never lead you on fake service.
Very nice and respectful help me alot I will come back as long as they are nice and smile and give out discount
We really appreciate your help getting us back on the road! Special thanks to Kimberly!!
I found all the people from the service department to the dealers to be friendly courteous Pleasant to stand and talk with. Service department explained in detail what they were going to do and what they had done
Charles was amazing and love my car . Thank you for making the whole process as painless a possible
Fast service and quality work done on my vehicle!! I didn’t even make an appointment and they still took care of me!!! Excellent work!!
Nissan dealership:The front end of the sales portion was better than good However,the financial / contract was much less worthy experience.
Great customer service and experience. Trey has been very helpful and responsive. Would definitely recommend.
In the 5 years I have been depending upon Fort Wayne Nissan for service I have always been pleased with the result. I know the technicians will do the work properly and the inspections will be complete. Everyone is professional, knowledgeable and pleasant, and I would like to particularly acknowledge Herbie Tran. I will continue to have my vehicle maintenance performed by Fort Wayne Nissan.
They were able to fix the noise problem in the steering mechanism and it’s been quiet ever since
My experience with INFINITI Fort Wayne Nissan was the best in purchasing my new Frontier truck.
I have had my car serviced here for the last 3 years. Every employee has been professional and efficient in each visit, I have no reason or desire to go any where else. Ryan and Jeri were my contacts in this visit.
Great customer service. Everything went well. Good selection of cars as well. I would recommend that people go to FW Nissan...
Prompt Service and good communication. Thank you for your assistance. Will return again for future service.
The service department is the greatest. They meet high expectations all the time. Service Adviser to the mechanics.