Customer Testimonials
the service was quick and service advisor was friendly and they clean and vac my car and got my car done in timely matter.
Excellent Customer Service, They went above and beyond the normal expectations. I’m very loyal towards Nissan.
They tried to fix my car after buying it. Lights kept coming on on my dash. Did it free if charge and gave me an amazing car to use while mine was getting fixed. Have had continued problems but always tried to correct the problem free of charge. Eventually sent me to the Nissan dealership to have it looked at and coveted all charges
Best customer service, very friendly and knowledgeable. Never take my vehicle anywhere else. Thank you
Nissan service is the absolute best in town! Always rely on their expertise, never lead you on fake service.
Very nice and respectful help me alot I will come back as long as they are nice and smile and give out discount
We really appreciate your help getting us back on the road! Special thanks to Kimberly!!
I found all the people from the service department to the dealers to be friendly courteous Pleasant to stand and talk with. Service department explained in detail what they were going to do and what they had done
Charles was amazing and love my car . Thank you for making the whole process as painless a possible
Fast service and quality work done on my vehicle!! I didn’t even make an appointment and they still took care of me!!! Excellent work!!
Nissan dealership:The front end of the sales portion was better than good However,the financial / contract was much less worthy experience.
Great customer service and experience. Trey has been very helpful and responsive. Would definitely recommend.
In the 5 years I have been depending upon Fort Wayne Nissan for service I have always been pleased with the result. I know the technicians will do the work properly and the inspections will be complete. Everyone is professional, knowledgeable and pleasant, and I would like to particularly acknowledge Herbie Tran. I will continue to have my vehicle maintenance performed by Fort Wayne Nissan.
John Hefty helped me find my perfect car. It was an awesome buying experience and I’m so excited on the purchase of my new INFINITI. He found me a car that checked off all the boxes and walked me through every step of the process.
They were able to fix the noise problem in the steering mechanism and it’s been quiet ever since
My experience with INFINITI Fort Wayne Nissan was the best in purchasing my new Frontier truck.
I have had my car serviced here for the last 3 years. Every employee has been professional and efficient in each visit, I have no reason or desire to go any where else. Ryan and Jeri were my contacts in this visit.
Great customer service. Everything went well. Good selection of cars as well. I would recommend that people go to FW Nissan...
Prompt Service and good communication. Thank you for your assistance. Will return again for future service.
The service department is the greatest. They meet high expectations all the time. Service Adviser to the mechanics.
excellent service ,waiting area clean ,music was on liked that and I had coffee and water
I would recommend this dealership they are great and honest and treated me really good
Dealership was excellent! Waiting area was clean. Herb Tran is awesome ; always ready to help. I would recommend this place. We bought one of our car from this dealership.
Helpful, courteous, pleasant, observant, kind, open to questions, willing to explain, presented options for correction of problems, not pushy with his suggestions
Nice people and get the job done! They were very efficient and attentive. Overall it was a great experience.
I visited for the first time, it was a great experience and they also took my recall that I have for my cars. I recommend everyone to visit this service center.
Service department friendly, efficient and I never have to wait they are ready to take my vehicle at it's scheduled appt.
So very helpful I learned something new and I appreciate them from helping me thank you
Great service! Was up 30 minutes early but they got me in right away! Thx!
Have always done a great job. Jen is awesome and always makes the experience wonderful!!
I was very pleased with my service on Wed 3/23 at the Nissan dealer on Lima Rd in Fort Wayne IN. Keaton Braun was my Service Mgr and was very kind and helpful. I had an Oil change.
Does a great job taking care of my car! I drive 1 hr to get it serviced there!
Was able to get a service scheduled quickly at a time that worked for me. Everyone was very friendly. Wish the receipt I received was clearer/more detailed. This one was harder to decipher than others. Also wish they would do a car wash with service. Other Nissan and local dealers do, which is a nice added touch.
Serviced pathfinder Saturday morning great job labor cost 3x the cost of service a bit extreme.
Services was completed in a timely manner. Facilities was clean. Friendly staff. We be bringing my vehicle back.
Service was fast and informative and kept us up too date on all information needed
Very helpful people that answered all our questions and concerns. They gave us the car that fit our needs and wants.
The experience working with Joe the salesman was personable and open. Dealership had nothing to hide and treated myself with respect regardless of the appearance of the customer.
Between my salesman John and the manager Cody, they both were amazing to work with. Made my buying experience awesome. Would recommend Infinity/Nissan of Ft Wayne to anyone who is looking for an easy buying experience.
Great people and Jen kept me informed about my service and service center said that car is completed and went over the details
Jen in INFINITI service area was great. Believe it was David who navigated the repair issues. She helped me navigate repairs to daughters G37X while I am in IL. They ran the diagnostic exam, found items (different than I had guessed), shared photos, repaired and communicated along the way. Scheduling was effortless, suggestion for wrecker, final billing explanation all top notch.
Jen was awesome as always, so grateful she is my service advisor!! Give her a raise!!
Honest, ethical, and customer focused! Awesome experience! I highly recommend them if you are looking for a new vehicle from a dealer who knows what a commitment it is!
The first day i stopped i was treated very professional and helpfull and comunicative from the emplyee christ I requested info on the 2 vehicles and soon enough i got the info what a great service
Easy to deal with. Quick even for the day before Christmas Eve. Nice car saleswoman
They were all Very wonderful. especially Joe
They answered all questions that I had and wasn't pushy my new car is everything I asked for that I wanted kept in price range I was looking for
Good service, staff friendly, report detailed, quick and efficient. Usually have good expectations, which are usually well met.
Super friendly and helpful! Easy to schedule an appointment and great service. Definitely recommend anytime
The Nissan advisor Herb was very helpful as far as keeping costs down. So glad I took it to the Fort Wayne Nissan dealership garage to have them diagnose and replace the transmission in our car. Thank you so much!!
Even though short-handed on the day my car was serviced, I still received excellent customer service and my vehicle was serviced satisfactorily.
The service area and waiting area were clean and organized. The service advisor, Shaun, was courteous and knowledgeable. He was great . I have never had a problem with my service starting when I purchased my Rogue. I would recommend this dealership.
Think it costs too much / too Check air bag problem light staying on / would think it just requires Hook up to tester over $140
Service advisor was great, waiting area is very small and there wasn’t a enough seats so I had to walk around while my car was serviced
I love this place they always take care of me. They are great at servicing my car and explaining any issues. Very friendly and respectful of my needs.
Bernie and the service crew always take good care of our company’s service needs. Fast, friendly, & fair!
Good dealership to deal with. Aside from a glich in paperwork and some issues on my part. It was an enjoyable experience.
I love they have Saturday hours. I work and it made it much easier to find a ride back home . They did my 60,000 mile stuff, and fixed my break pads. If i only spend 800 for the year i feel great. Everyone was nice and they finished pretty quick. Great work everyone .
Product Specialist Shanna Adams was outstanding. She made me feel comfortable and trusting. Great experience.
Again I have owned Nissan cars for over 30 yrs.Last 20 in Fort Wayne. Your dealer ship has always given ver good service. I recieve excellent service from service agent Herb. He is patient and addresses any concerns I have. I have never had to take my car back for something did not go out after service. s are the best.
Staff was friendly, service is always good.
David Cornett is a real professional when it comes to great customer service.
A great Service Consultant that handled service to my INFINITI. Best Service Consultant I ever worked with.
Staff was extremely friendly and helpful, if we had any questions about details of the car or why it was priced what it was they were happy to explain it to us.
Job well done as far as I am concerned. This being my first time for taking our Nissan Rogue into the Ft. Wayne facility, Herby explained exactly what to do as far as where we were to leave the car and approximately how much time to expect for the service once we brought it in. All in all a very good job
Great sales guys.
I tell you what. I came in to get my vehicle after the brakes were installed and my bill was not what I was quoted. I talked to the service coordinator Keaton and explained what happened and he agreed. He adjusted my bill. I needed the repair obviously, but communication in detail is so important when you are dealing with customers. Keaton sis EXCELLENT customer service to satisfy the customer. He was professional and courteous. Even when I was not. Thank you Fort Wayne Nissan and Keaton Braun in making sure your customers are happy and taken care of.
My review is good at first it started off not good but it didn't end up very good I would recommend Nissan to anyone
Always great service at INFINITI. New faces but still great experience. Keep service with a smile and I will keep coming in for service. Thanks
Great customer service. In an out in a timely manner. Throughly explains what is going on with my car. I will be back again for future service.
fast, comfortable waiting area, no pressure for add on purchases.
This car buying experience was one of the best I have ever had. I will return for my next vehicle purchase. I would also not hesitate to recommend INFINITI of Fort Wayne to all of my friends and family. The sales manager there is top notch.
Leave Us A Review