Customer Testimonials
Easy to deal with. Quick even for the day before Christmas Eve. Nice car saleswoman
They were all Very wonderful. especially Joe
They answered all questions that I had and wasn't pushy my new car is everything I asked for that I wanted kept in price range I was looking for
Good service, staff friendly, report detailed, quick and efficient. Usually have good expectations, which are usually well met.
Super friendly and helpful! Easy to schedule an appointment and great service. Definitely recommend anytime
The Nissan advisor Herb was very helpful as far as keeping costs down. So glad I took it to the Fort Wayne Nissan dealership garage to have them diagnose and replace the transmission in our car. Thank you so much!!
Even though short-handed on the day my car was serviced, I still received excellent customer service and my vehicle was serviced satisfactorily.
The service area and waiting area were clean and organized. The service advisor, Shaun, was courteous and knowledgeable. He was great . I have never had a problem with my service starting when I purchased my Rogue. I would recommend this dealership.
Think it costs too much / too Check air bag problem light staying on / would think it just requires Hook up to tester over $140
Service advisor was great, waiting area is very small and there wasn’t a enough seats so I had to walk around while my car was serviced
I love this place they always take care of me. They are great at servicing my car and explaining any issues. Very friendly and respectful of my needs.
Bernie and the service crew always take good care of our company’s service needs. Fast, friendly, & fair!
Good dealership to deal with. Aside from a glich in paperwork and some issues on my part. It was an enjoyable experience.
I love they have Saturday hours. I work and it made it much easier to find a ride back home . They did my 60,000 mile stuff, and fixed my break pads. If i only spend 800 for the year i feel great. Everyone was nice and they finished pretty quick. Great work everyone .
Product Specialist Shanna Adams was outstanding. She made me feel comfortable and trusting. Great experience.
Again I have owned Nissan cars for over 30 yrs.Last 20 in Fort Wayne. Your dealer ship has always given ver good service. I recieve excellent service from service agent Herb. He is patient and addresses any concerns I have. I have never had to take my car back for something did not go out after service. s are the best.
Staff was friendly, service is always good.
David Cornett is a real professional when it comes to great customer service.
A great Service Consultant that handled service to my INFINITI. Best Service Consultant I ever worked with.
Staff was extremely friendly and helpful, if we had any questions about details of the car or why it was priced what it was they were happy to explain it to us.
Job well done as far as I am concerned. This being my first time for taking our Nissan Rogue into the Ft. Wayne facility, Herby explained exactly what to do as far as where we were to leave the car and approximately how much time to expect for the service once we brought it in. All in all a very good job
Great sales guys.
I tell you what. I came in to get my vehicle after the brakes were installed and my bill was not what I was quoted. I talked to the service coordinator Keaton and explained what happened and he agreed. He adjusted my bill. I needed the repair obviously, but communication in detail is so important when you are dealing with customers. Keaton sis EXCELLENT customer service to satisfy the customer. He was professional and courteous. Even when I was not. Thank you Fort Wayne Nissan and Keaton Braun in making sure your customers are happy and taken care of.
My review is good at first it started off not good but it didn't end up very good I would recommend Nissan to anyone
Always great service at INFINITI. New faces but still great experience. Keep service with a smile and I will keep coming in for service. Thanks
Great customer service. In an out in a timely manner. Throughly explains what is going on with my car. I will be back again for future service.
fast, comfortable waiting area, no pressure for add on purchases.
This car buying experience was one of the best I have ever had. I will return for my next vehicle purchase. I would also not hesitate to recommend INFINITI of Fort Wayne to all of my friends and family. The sales manager there is top notch.
I’d like to thank Richard and the service manager for heavily going above and beyond with us! We have 2 kids and wanted something sporty for a great price we probably looked at 20 vehicles and they stuck beside us with no hesitation These guys are great understanding and put the time in to make it work I will return here for my future buys That Camaro out there looked good 😉 Again thanks guys excellent work Side note the car is very clean there guys know how to detail Props to finance very friendly guy We had the kids with us ...
The service was excellent and the worker was friendly, attentive, and non pressuring.
The service was quick. The staff was friendly. The price was reasonable.
All personnel were friendly and knowledgeable. Job well done. Thanks
Keaton was great to work with. The Nissan staff was very helpful. I brought my Chevy Suburban here strictly because of all the satisfied customers that referred me there. I can gladly join the list of satisfied customers. Thank you FW Nissan/INFINITI.
Had an oil change and complimentary vehicle inspection. Service representative was very professional and helpful. He didn't try to promote unnecessary unneeded services which was appreciated. Will definitely be back.
I drive a Nissan so I prefer to use a Nissan a technician. I've been coming here for a few years now. Every time I come in, it's a new person at the desk and it's the same routine. I drop the keys off, they call me when it’s done and they recommend 5 things I need to do. They make it sound like my car is about to fall apart every time. I understand the car is a little older now with 56k miles, but I started coming in when I only had 29k miles it'...
Service was provided quickly and car was returned clean and in great order! They also explained exactly what was done and why they didn’t need to rotate the tres.
I was very happy with my experienced!!!
John was very helpful with our purchase of an Armada, made the process easy and painless, and gave us the best deal. Would highly recommend.
I took my car in for an oil change. Keaton was clear and informative in what my car needed now & at the next service. This was very helpful in knowing the costs beforehand. I know there could always be something else. I learned by asking questions & he answered. The woman that checked me out was also very kind & happy. No grumbling at this dealership. I do miss the cookies!!!
Herb was very helpful and courteous and service on the car handled to our satisfaction. Herb also noted some things to watch in the future.
I have always been very satisfied with INFINITI of Fort Wayne. My experiences in having my Q50 serviced have all been very positive, even enjoyable. All staff are courteous and knowledgeable and I love the waiting area magazines and refreshments. The shuttle service has been very helpful as well.
Great service and great people! Fast and friendly! The service was completed in the time stated. Highly recommend them for any service you may need!
Herbie in service was courteous, professional, and helpful. The inspection printout was an added bonus. Im really not sure we got the problem completely resolved.
I made a service appointment and accidently came 2 days late. The entire staff was very nice and understanding and worked me in!! Thank you so much!
Really appreciated working with Jordan and his straight forward approach. I won't hesitate to work with him again on future vehicles.
Everyone was very friendly. Being the Covid going on other than sitting and waiting. The refreshments was none. Didn't see the extra santizing being they still require the mask mandate. I have only received one coupon in 8 months from dealer.
Had a great experience purchasing a new truck with the sales team from Fort Wayne Nissan. Thanks to Joe Lucenti and Tim for setting everything up.
Very pleased with service provided. Sorry was late for appt but they were understanding. Also helped with giving me some insight on used vehicles. Extra percent off balance very much appreciated. Thank you!
Zach was great to work with. Car had some early issues but was taken care of after a week. Trunk net was never installed and trunk release button on the console doesn't work.
Fast and friendly place to get service work done.
This is the best INFINITI dealership ! All of the employees are wonderful , especially Kaleb reber. I would never have anyone else service my vehicle as he always does a great job!
Great customer service. Service department was very attentive and timely.They did a great job and they took my car earlier than the scheduled appointment. Great service!
Herbie and the team did a great job getting the car in and getting the recall fixed for us. They were all friendly and the work was done in a timely manner.
Tim & Jordan were great to work with! It was lunch time and we were really hungry and Tim bought us lunch. We found the perfect used car for our college daughter and landed on a fair price. Then I felt something in the drivetrain and their service dept inspected and found a CV joint was going bad. So they replaced BOTH front axle shafts when it only required 1. They did all this at their expense to ensure we got a good, safe car for our daughter. This was a great used car buying experience. None of the other places ...
Great saleman. Good people skills. Easy to talk too. Good response time. The knowledge of the cars . Down to earth. Just all round good saleman
Pleasant & on time with appointment. Waiting area clean and comfortable. Staff friendly and knowledgeable.. Bottled water thoughtful. Free oil change for time of car ownership helpful.
Very attentive to detail. The service team were very helpful in explaining everything that was done to my vehicle. The service done to my vehicle was excellent.
Very helpful, made me feel comfortable, they were very helpful in getting things fixed with a vehicle I bought and answered questions thoroughly!! I felt very welcomed there. Most importantly I was not pressured into anything! Best car lot I have experienced!!
I worked with Jon Hefty when recently purchasing my new vehicle and appreciated the no pressure approach and the gentle, kind personality.
I was treated very well and I will return there again when I need another service. The service rep was very friendly and explained things very well. He was so much nicer than the man in Warsaw.
Came in for my routine oil change. Josh and Herb took excellant care of me. Even under Covid, the waiting room was spotless as always. Work was done sooner than I expected. Josh did a great job of breaking down what was done to the car and what to expect next. Great job as always.
I am pleased with this experience Fort Wayne Nissan. I feel they went above and beyond what was required to complete the service needed on my 2017 Nissan Frontier. However, the shuttle service was not on time to return me the 5 miles back to my job and I was counting on it to be. This is not a "deal breaker" for me but if your not going to provide a loaner vehicle then the shuttle service needs to be counted on. They did have someone personally drive me back to work after expressing that I could not wait any ...
Nice people. Love the car.
Nissan of ft Wayne was very helpful working with me when my car unexpectedly died and was going to be over $5000 to fix and my vehicle wasn’t worth putting that into it. Super friendly and helpful would recommend!
After buying our new vehicle, we have been contacted twice by the Dynamic Jordan Bratch! Top quality service for sure! She has so much enthusiasm!
They have went out if their way to make us feel valued and appreciated. I would recommend them to anyone shopping for a used car.
Friendly, helpful, knowledgeable. Not just the representative who sold me my car but every single person who I met in the building. After that there is nothing left that needs saying. Outstanding service.
Great people to work with. They made the process easy and even delivered my vehicle to me.
Fort Wayne Nissan ALWAYS provides Great Service!!! The pricing compared to mist auto service centers are very reasonably priced. I miss the fresh popcorn in the waiting room area!!!
If Josh R. And Herbie are there.....I always have a wonderful experience......don’t ever let them 2 go.....Josh always takes time with me....he treats me like I’m his mother!!
Very professional and great follow-up. I was extremely satisfied with the whole service experience. The warranty work was seamless and efficient. Highly recommend Fort Wayne Nissan-INFINITI!
I liked the great customer service, I was given. Everyone was very knowledgeable about their company 's business. Thanks for your service.
Everything went fine, I just think the oil change cost to much, but because I value my Rogue so much, I refuse to take it anywhere else.
Bryant made it easy to purchase a new Rogue. I like my new car. The process was quick and easy. Customer service has always been helpful. It is why I chose to purchase a second car here.
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